Uploading Dependent Verification Documentation

When adding dependents to the State Health Plan, members are required to upload supporting documentation verifying the dependents status and/or proof of life event. Below are step-by-step instructions on how to upload documentation in the enrollment system’s Document Portal.

Instructions for uploading dependent verification/proof of life event documentation

  • Log into the My Pack Portal and click on the Employee Self Service section, Click on Benefits


  • Click on Enroll in Benefits. A pop up should appear logging you into the State Health Plan’s enrollment portal. If nothing occurs, de-activate your pop-up blocker or try a different web browser.


  • Click on the eBenefitsNow link to access eEnroll
  • Once you are in eEnroll, click My Documents on the left hand side


  • Select Upload a Document


  • Select the file you need by clicking on Choose File * accepted file formats are .jpg,.jpeg, .gif, .png, .pdf, .doc, .docx, xls and .xlsx. You will then be prompted to upload the required documentation within the Document Center.


  • Select Save **IMPORTANT** If you do not click SAVE, your documents will not be stored or submitted.


  • You will get a confirmation at the top of the screen that the document has been uploaded. The task will now show pending approval.