Life Events

When major life events occur, changes to your benefits may be necessary. Our Life Events section will allow you to find all the information you will need for making changes to your benefits due to life events.

Documentation is required when making changes due to a life event. Documentation must be added into the Enrollment Portal through My Pack when entering a life event in. Click here to view acceptable forms of documentation for Life Event Changes.

Beneficiary Designations provides benefit vendors with information on who a particular benefit should be assigned to as well as whom to contact in the event of an employee’s death. Without a valid beneficiary designation an employee’s benefit payouts may be subject to estate regulation through the presiding counties clerk of court.

Employees can update their beneficiary designations for the below plans at any time.

Teachers and State Employees Retirement System (TSERS)

TSERS Members are able to change their beneficiaries through the online retirement plan site ORBIT.

Optional Retirement Plan (ORP)

ORP Participants with TIAA and Fidelity can update their beneficiary associated with this mandatory retirement plan by contacting thier vendor or making changes through their online portal.

Fidelity  800-343-0860


TIAA  800-732-8353


Voluntary/Supplemental Retirement Plans

Employees may update their beneficiary designations associated with voluntary 403(b) , 401(k) and/or 457(b) plans by contacting their vendor representative or making changes online.

Prudential  866-627-5267
Fidelity  800-343-0860
TIAA  800-732-8353

NC Flex Plans (NC Flex Life Insurance, Critical Illness, Cancer Polices, etc)

All changes must be processed using the enrollment system through My Pack Portal> Employee Self Service> Benefits> Enroll in Benefits or by calling 855-859-0966

  • Select “Benefits”
  • Click on the “View/Edit information” tab on the plan you are wanting to make the change
  • Select “Beneficiaries Edit”
  • Continue through the change process and be sure to click “SAVE”

NC State Met Life Insurance

Employees must complete an updated Met Life Enrollment Form listing their beneficiaries and submit it to the University Benefits Office via email at | fax: 919-513-2528 | Mail: Campus Box 7215